Can I change my delivery address?Updated 2 months ago

Once your order has been placed, we’re unable to make changes on our side. However, you can still redirect your parcel using your tracking ID through the Australia Post portal. 

How to Redirect Your Parcel - Australia
To redirect your parcel, please follow the below steps: 

• Wait for your shipping confirmation email containing your Australia Post tracking ID 
• Visit the Australia Post tracking portal and enter your tracking number 
• Follow the prompts to redirect or update the delivery address

Tracking may take up to 24 hours to load into the Australia Post portal, and redirection requests are not guaranteed to be accepted. 

How to Redirect Your Parcel - New Zealand 
If you're located in New Zealand, please note that your tracking ID will become active in the NZ post system once the parcel is cleared by customs if shipped from warehouse, or available immediately if store shipped. 

At that point, you'll be able to redirect or manage your parcel through the NZ Post tracking portal. 

Kindly note, only the receiver can request a redirection with the courier once the parcel is in transit. 

For more information on redirecting a parcel with Auspost, click here. For NZ Post, please click here.

If you have placed an order from the UK and have palced your order with the incorrect address, please reach out to us directly here.