How can I track my order?Updated 2 months ago

Once your order has left our warehouse, we’ll send you a confirmation email with your tracking details. Orders within Australia are shipped via Australia Post, while New Zealand orders are shipped via NZ Post. 

For the easiest way to track your delivery and receive updates, we recommend downloading the AusPost or NZ Post app. You can also track your order online using your order number, billing last name, and email address. 

Order Dispatch and Tracking 
After your order ships, we’ll email you a tracking number and a direct link to the courier so you can monitor your delivery in real time. 

Shipping Information
All Australian orders are shipped via Australia Post. To track and manage your deliveries easily, we recommend downloading the Australia Post app , which provides convenient updates and delivery options. 

All New Zealand orders are shipped via NZ Post. For the best experience tracking your parcel and managing deliveries, we suggest using the NZ Post app. If an order can’t be fulfilled at a local store, it will be sent from our warehouse. As a result, tracking may first appear with Australia Post before it becomes available in the NZ Post portal. 

Track your order online 
If you prefer not to use a mobile app, you can still track your parcel through our track my order feature on both the Australia or NZ Post website. You can use the track my order tool for Australia Post here and NZ Post here. 

Issues with my tracking 
If your tracking is not trackable after 24 hours of receiving your shipping confirmation email, please contact our team here. Make sure to provide your order number, email address and tracking if available.