Available Monday to Friday 9am to 5pm (Australian Eastern Standard Time) excluding public holidays by calling 1300 295 026.

AXL+CO

<p>Please note that orders can take up to 1-2 business days to be processed and dispatched.&#xA0;</p><p>During peak sale periods such as Click Frenzy, Flash Sales, and Boxing Day, dispatch times may be delayed 1-4 additional business days due to high order volumes.&#xA0;</p><p id="isPasted"><strong>Delivery Timeframes</strong></p><p><strong>Australia&#xA0;</strong></p><table style="width: 105%; margin-right: calc(-5%);"><tbody><tr><td style="width: 25%; text-align: center;"><div style="text-align: center;"><strong>Standard Shipping</strong></div></td><td style="width: 30.6964%; text-align: center;"><div style="text-align: center;">3-5 business days from dispatch</div></td><td style="width: 25.4438%; text-align: center;"><div style="text-align: center;">Free on orders over $65</div></td><td style="width: 18.6265%; text-align: center;"><div style="text-align: center;">$10 on orders under $65</div></td></tr><tr><td style="width: 25%; text-align: center;"><div style="text-align: center;"><strong>Express Shipping&#xA0;</strong></div></td><td style="width: 30.6964%; text-align: center;"><div style="text-align: center;">1-4 business days from dispatch</div></td><td style="width: 25.4438%; text-align: center;"><div style="text-align: center;">$15 flat rate on all orders&#xA0;</div></td><td style="width: 18.6265%; text-align: center;"><br></td></tr><tr><td style="width: 25%; text-align: center;"><div style="text-align: center;"><strong>Click and Collect&#xA0;</strong></div></td><td style="width: 30.6964%; text-align: center;"><div style="text-align: center;" id="isPasted">Ready within 1 hour</div></td><td style="width: 25.4438%; text-align: center;"><div style="text-align: center;">Free on all orders</div></td><td style="width: 18.6265%; text-align: center;"><br></td></tr></tbody></table><p style="text-align: center;">&#xA0;</p><p><strong>International Destinations</strong></p><table style="width: 100%;"><tbody><tr><td style="width: 33.3333%;"><div style="text-align: center;"><strong>New Zealand&#xA0;</strong></div><div style="text-align: center;">Standard Shipping&#xA0;</div></td><td style="width: 33.2357%;"><div style="text-align: center;">10-12 business days from dispatch</div></td><td style="width: 33.2357%;"><div style="text-align: center;">$20 flat rate on all orders</div></td></tr><tr><td style="width: 33.3333%;"><div style="text-align: center;"><strong>United Kingdom</strong></div><div style="text-align: center;">Standard Shipping<strong>&#xA0;</strong></div></td><td style="width: 33.2357%;"><div style="text-align: center;">10+ business days from dispatch</div></td><td style="width: 33.2357%;"><div style="text-align: center;">$30 flat rate on all orders</div></td></tr></tbody></table><p><br></p><p>If your tracking number isn&apos;t traceable yet, kindly allow up to 24 hours for this to load in. Order Tracking You can track your order using the track my order feature.&#xA0;</p><p>Simply provide your order number, billing last name, and email address to view the status of your shipment.&#xA0;</p><p>If your delivery is taking longer than expected or has been delayed, please don&apos;t hesitate to contact us <a href="https://axlandco.gorgias.help/en-GB/contact" target="_blank" rel="noopener noreferrer">here </a>so we can provide further assistance!</p>

Please note that orders can take up to 1-2 business days to be processed and dispatched. During peak sale periods such as Click Frenzy, Flash Sales, and Boxing Day, dispatch times may be delayed 1-4 additional business days due to high order volumes. 🇦🇺 Service type Timeframe Free shipping threshold Shipping fee Standard shipping 3-5 business days from dispatch Free on orders over $50 $5 on orders under $50 Express shipping 1-4 business days from dispatch $5 on orders over $80 $15 on orders under $80 Click & Collect Within 2 hours Free on all orders None 🇳🇿 Service type Timeframe Free shipping threshold Shipping fee Standard shipping 10-12 business days from dispatch None $20 flat rate 🇬🇧 Service type Timeframe Free shipping threshold Shipping fee International shipping 10+ business days from dispatch None $30 flat rate 📢 Tip: If your tracking number isn't traceable yet, kindly allow up to 24 hours for this to load in. Order Tracking You can track your order using the track my order feature. Simply provide your order number, billing last name, and email address to view the status of your shipment. If your delivery is taking longer than expected or has been delayed, please don't hesitate to contact us here so we can provide further assistance!

How long will it take for my order to arrive?

Shipping and Delivery

Shipping

Why isn’t my item available for Click & Collect?

Can I cancel my Click & Collect order?

How can I return a Click & Collect order?

How does Click & Collect work?

Click and Collect

How do I unsubscribe from marketing emails?

How do I add items to my wishlist?

Where can I see my order history?

Why can’t I sign into my account?

How do I update my account details or reset my password?

How do I get access to your emails and promotions?

My Account

Can I leave feedback about my experience in-store?

Can I leave feedback on a product?

What is your policy on responsible sourcing?

Do you work with any charitable organisations?

Feedback, Stores & Social Responsibility

Can you tell me more about the fit of your products?

Can you help me find my size?

When will you be releasing new products?

How can I get updates on new releases and upcoming sales?

The item I want is sold out, will there be a restock?

Product & Sizing

How can I get 20% off my first order?

Why haven't I received my welcome code?

How do I apply a discount code?

Why isn't my discount code working?

I forgot to apply my discount code to my order, what can I do?

Discounts Codes & Promotions

I haven't received an order confirmation, has my order gone through?

Can I change or cancel my order?

I'm having issues at checkout, can I please get help?

If there is a problem with my order, who do I contact?

Why has my order been cancelled?

Checkout & Confirmation

Ordering

Why was my order returned to sender?

My tracking says my order has been delivered but I haven't received it, what do I do?

What should I do if I received a damaged or incorrect item?

Delivery

Where can you deliver my order to?

What are your delivery options?

Can I change my delivery address?

What is authority to leave?

How can I track my order?

When will I receive my refund?

How will I be refunded?

Will I be refunded for shipping charges?

Refunds

What is your return and exchange policy?

Can I exchange my items online?

I received a faulty item, what can I do?

I've lost my proof of purchase, what should I do?

Return Policy

How do I return an online order?

I'm having issues with the return portal, can I please get help?

Have you received my return?

Return Process

Returns and Refunds

What if I lose my gift card?

Can I return an item purchased with a gift card?

Can I use more than one gift card per order?

How do I check my gift card balance?

I didn’t receive my gift card – what should I do?

How can I purchase a gift card?

How do I use my gift card online?

Gift Cards

Can I use more than one payment method?

Why was my payment declined?

What currency will I be charged in?

I think I’ve been charged incorrectly?

Can I get a refund if an item I purchased is now on sale?

What payment methods do you accept?

Payment

Payment and Gift Cards

How long will it take for my order to arrive?Updated 18 days ago