Available Monday to Friday 9am to 5pm (Australian Eastern Standard Time) excluding public holidays by calling 1300 295 026.

AXL+CO

If you&apos;re having trouble logging into your account, please ensure that your email and password are correct, or try resetting your password using the &#x201C;Forgot Password&#x201D; link.&#xA0;Please note:&#xA0;Signing up for our newsletter or marketing emails does not automatically create an online account.&#xA0;Creating an account in-store does not automatically generate or link to an online account.&#xA0;If you would like access to your online order history, you will need to register for an account directly through our website.&#xA0;Only orders placed while logged into your online account will appear in your order history. If you previously checked out as a guest, those purchases will not automatically populate in a newly created account.If you need further assistance with logging into an account or locating a previous order, please contact us <a href="https://axlandco.gorgias.help/en-GB/contact" target="_blank" rel="noopener noreferrer">here</a> and we&apos;ll be happy to help!

If you're having trouble logging into your account, please ensure that your email and password are correct, or try resetting your password using the “Forgot Password” link. 📢 Please note: Signing up for our newsletter or marketing emails does not automatically create an online account. Creating an account in-store does not automatically generate or link to an online account. If you would like access to your online order history, you will need to register for an account directly through our website. Only orders placed while logged into your online account will appear in your order history. If you previously checked out as a Guest, those purchases will not automatically populate in a newly created account. If you need further assistance with logging into an account or locating a previous order, please contact us here and we're happy to help!

Why can’t I sign into my account?

My Account

Why isn’t my item available for Click & Collect?

Can I cancel my Click & Collect order?

How can I return a Click & Collect order?

How does Click & Collect work?

Click and Collect

How do I unsubscribe from marketing emails?

How do I add items to my wishlist?

Where can I see my order history?

How do I update my account details or reset my password?

How do I get access to your emails and promotions?

Can I leave feedback about my experience in-store?

Can I leave feedback on a product?

What is your policy on responsible sourcing?

Do you work with any charitable organisations?

Feedback, Stores & Social Responsibility

Can you tell me more about the fit of your products?

Can you help me find my size?

When will you be releasing new products?

How can I get updates on new releases and upcoming sales?

The item I want is sold out, will there be a restock?

Product & Sizing

How can I get 20% off my first order?

Why haven't I received my welcome code?

How do I apply a discount code?

Why isn't my discount code working?

I forgot to apply my discount code to my order, what can I do?

Discounts Codes & Promotions

I haven't received an order confirmation, has my order gone through?

Can I change or cancel my order?

I'm having issues at checkout, can I please get help?

If there is a problem with my order, who do I contact?

Why has my order been cancelled?

Checkout & Confirmation

Ordering

Why was my order returned to sender?

My tracking says my order has been delivered but I haven't received it, what do I do?

What should I do if I received a damaged or incorrect item?

Delivery

Where can you deliver my order to?

What are your delivery options?

Can I change my delivery address?

What is authority to leave?

How long will it take for my order to arrive?

How can I track my order?

Shipping

Shipping and Delivery

When will I receive my refund?

How will I be refunded?

Will I be refunded for shipping charges?

Refunds

What is your return and exchange policy?

Can I exchange my items online?

I received a faulty item, what can I do?

I've lost my proof of purchase, what should I do?

Return Policy

How do I return an online order?

I'm having issues with the return portal, can I please get help?

Have you received my return?

Return Process

Returns and Refunds

What if I lose my gift card?

Can I return an item purchased with a gift card?

Can I use more than one gift card per order?

How do I check my gift card balance?

I didn’t receive my gift card – what should I do?

How can I purchase a gift card?

How do I use my gift card online?

Gift Cards

Can I use more than one payment method?

Why was my payment declined?

What currency will I be charged in?

I think I’ve been charged incorrectly?

Can I get a refund if an item I purchased is now on sale?

What payment methods do you accept?

Payment

Payment and Gift Cards

Why can’t I sign into my account?Updated 3 months ago