Available Monday to Friday 9am to 5pm (Australian Eastern Standard Time) excluding public holidays

AXL+CO

We do our best to make most products available for Click &amp; Collect, but sometimes stock may be unavailable at your chosen store.&#xA0;This can happen due to:&#xA0;<ul><li style="font-size: 16px;">Recent in-store sales&#xA0;</li><li style="font-size: 16px;">Stock discrepancies&#xA0;</li><li style="font-size: 16px;">Items being damaged or unsellable </li></ul>What Are My Options? If your preferred store doesn&#x2019;t have the item in stock, you can:&#xA0;<ul><li style="font-size: 16px;">Check nearby stores for availability&#xA0;</li><li style="font-size: 16px;">Opt for home delivery - &#xA0;it&#x2019;s free for orders over $50 in Australia.</li></ul>&#xA0;Still need help? Feel free to reach out to our team&#xA0;<a href="https://axlandco.gorgias.help/en-GB/contact" target="_blank" rel="noopener noreferrer">here&#xA0;</a>we&apos;ll be happy to assist.

We do our best to make most products available for Click & Collect, but sometimes stock may be unavailable at your chosen store. This can happen due to: Recent in-store sales Stock discrepancies Items being damaged or unsellable What Are My Options? If your preferred store doesn’t have the item in stock, you can: Check nearby stores for availability Opt for home delivery — it’s free for orders over $50 in Australia. Still need help? Feel free to reach out to our team — we’re happy to assist.

Why isn’t my item available for Click & Collect?

Click and Collect

Can I cancel my Click & Collect order?

How can I return a Click & Collect order?

How does Click & Collect work?

How do I unsubscribe from marketing emails?

How do I add items to my wishlist?

Where can I see my order history?

Why can’t I sign into my account?

How do I update my account details or reset my password?

How do I get access to your emails and promotions?

My Account

Can I leave feedback about my experience in-store?

Can I leave feedback on a product?

What is your policy on responsible sourcing?

Do you work with any charitable organisations?

Feedback, Stores & Social Responsibility

Can you tell me more about the fit of your products?

Can you help me find my size?

When will you be releasing new products?

How can I get updates on new releases and upcoming sales?

The item I want is sold out, will there be a restock?

Product & Sizing

How can I get 20% off my first order?

Why haven't I received my welcome code?

How do I apply a discount code?

Why isn't my discount code working?

I forgot to apply my discount code to my order, what can I do?

Discounts Codes & Promotions

I haven't received an order confirmation, has my order gone through?

Can I change or cancel my order?

I'm having issues at checkout, can I please get help?

If there is a problem with my order, who do I contact?

Why has my order been cancelled?

Checkout & Confirmation

Ordering

Why was my order returned to sender?

My tracking says my order has been delivered but I haven't received it, what do I do?

What should I do if I received a damaged or incorrect item?

Delivery

Where can you deliver my order to?

What are your delivery options?

Can I change my delivery address?

What is authority to leave?

How long will it take for my order to arrive?

How can I track my order?

Shipping

Shipping and Delivery

When will I receive my refund?

How will I be refunded?

Will I be refunded for shipping charges?

Refunds

What is your return and exchange policy?

Can I exchange my items online?

I received a faulty item, what can I do?

I've lost my proof of purchase, what should I do?

Return Policy

How do I return an online order?

I'm having issues with the return portal, can I please get help?

Have you received my return?

Return Process

Returns and Refunds

What if I lose my gift card?

Can I return an item purchased with a gift card?

Can I use more than one gift card per order?

How do I check my gift card balance?

I didn’t receive my gift card – what should I do?

How can I purchase a gift card?

How do I use my gift card online?

Gift Cards

Can I use more than one payment method?

Why was my payment declined?

What currency will I be charged in?

I think I’ve been charged incorrectly?

Can I get a refund if an item I purchased is now on sale?

What payment methods do you accept?

Payment

Payment and Gift Cards

Why isn’t my item available for Click & Collect?Updated 2 months ago