Checkout & Confirmation
I haven't received an order confirmation, has my order gone through?
Once your order has been successfully placed, you will receive an order confirmation email within one hour. You can also view your order confirmation and check the status of your order by logging into youf account and navigating to the Orders...
Can I change or cancel my order?
We understand that sometimes you might need to make changes to your order. To ensure your order is processed and delivered as quickly as possible, we aren’t able to add or change items, colourways or sizes once placed. Is It Possible to Cancel The...
I'm having issues at checkout, can I please get help?
If you're experiencing issues at checkout, there could be multiplereasons. Please try the following steps to resolve the issue: Clear your browser's cache, cookies, and history, then restart your browser Check your internet connection to ensure...
If there is a problem with my order, who do I contact?
📦 Need Help With Your Order? We strive to provide the best possible experience, but we understand that sometimes issues can occur. If you experience any problems with your order, please contact us here using our email form or by phone. To help us...
Why has my order been cancelled?
We do our best to keep our online stock levels accurate. However, occasionally an item or order may need to be refunded due to stock availability or quality control issues. Click and Collect Order Cancellations If your original order was placed as...