We love hearing from our customers and truly value your feedback. Your in-store experience matters to us, and your insights play an important role in helping us continually improve what we do. Whether you’d like to share a compliment, suggestion,...

Of course, you can submit your feedback <a href="https://axlandco.gorgias.help/en-GB/contact" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;" id="isPasted">here</a>!We love hearing from our customers and truly value your feedback. Your in-store experience matters to us, and your insights play an important role in helping us continually improve what we do. Whether you&#x2019;d like to share a compliment, suggestion, or constructive feedback, your thoughts help us enhance our products, refine our services, and create an even better experience for every customer who visits us.&#xA0;So we can assist with any feedback that requires escalation, kindly ensure you include as many as details as possible including transaction details if applicable. We genuinely appreciate you taking the time to share your experience.&#xA0;

Can I leave feedback about my experience in-store?

We would love to hear what you think of your purchase! Once you made a purchase, you will receive an email within 15 days after asking you to review your purchase. If you complete your review, you go in the draw to win a $50 voucher which is drawn...

We would love to hear what you think of your purchase!Once you made a purchase, you will receive an email within 15 days after asking you to review your purchase. If you complete your review, you go in the draw to win a $50 voucher which is drawn at the end of each month to the best and most creative reviews, bonus points for creative photos.&#xA0;If you have feedback regarding a faulty item, please let us know right away by contacting us <a href="https://axlandco.gorgias.help/en-GB/contact" target="_blank" rel="noopener noreferrer">here</a> so that we can get the matter resolved for you. We are proud of our quality and if something isn&apos;t up to our standard (or yours) we want to know about it so we can work on it!

Can I leave feedback on a product?

AXL+CO is deeply committed to conducting business in an ethical, legal, and responsible manner. We take a proactive approach to safeguarding against modern slavery within our supply chain by implementing robust processes, clear standards, and...

AXL+CO is deeply committed to conducting business in an ethical, legal, and responsible manner. We take a proactive approach to safeguarding against modern slavery within our supply chain by implementing robust processes, clear standards, and effective controls at every level of our operations. Our responsible sourcing principles sit at the heart of how we do business. They outline the minimum requirements we expect from our partners and suppliers, helping ensure fair, safe, and respectful working conditions throughout our supply network. For more information on this, you can contact us <a href="https://axlandco.gorgias.help/en-GB/contact" target="_blank" rel="noopener noreferrer">here</a>.

What is your policy on responsible sourcing?

AXL+CO is proud to stand as the principal partner of 🟡 R U OK? , supporting their vital work in raising mental health awareness and encouraging open, meaningful conversations that can truly make a difference. We’re also honoured to support Thread...

AXL+CO is proud to stand as the principal partner of R U OK?, supporting their vital work in raising mental health awareness and encouraging open, meaningful conversations that can truly make a difference. For more information on our partnership, click <a href="https://www.axlandco.au/r-u-ok-axl" target="_blank" rel="noopener noreferrer">here</a>.We&#x2019;re also honoured to support Thread Together, an incredible organisation dedicated to providing brand-new clothing to people in need across Australia, helping restore dignity and confidence during challenging times.&#xA0;To learn more about the important work these inspiring organisations do, please visit their websites here: <a href="https://www.ruok.org.au/" target="_blank" rel="noopener noreferrer">R U OK?</a> <a href="https://www.threadtogether.org/" target="_blank" rel="noopener noreferrer"></a> <a href="https://www.threadtogether.org/" target="_blank" rel="noopener noreferrer">Thread Together</a>

Do you work with any charitable organisations?

Available Monday to Friday 9am to 5pm (Australian Eastern Standard Time) excluding public holidays

AXL+CO

Feedback, Stores & Social Responsibility

Why isn’t my item available for Click & Collect?

Can I cancel my Click & Collect order?

How can I return a Click & Collect order?

How does Click & Collect work?

Click and Collect

How do I unsubscribe from marketing emails?

How do I add items to my wishlist?

Where can I see my order history?

Why can’t I sign into my account?

How do I update my account details or reset my password?

How do I get access to your emails and promotions?

My Account

Can you tell me more about the fit of your products?

Can you help me find my size?

When will you be releasing new products?

How can I get updates on new releases and upcoming sales?

The item I want is sold out, will there be a restock?

Product & Sizing

How can I get 20% off my first order?

Why haven't I received my welcome code?

How do I apply a discount code?

Why isn't my discount code working?

I forgot to apply my discount code to my order, what can I do?

Discounts Codes & Promotions

I haven't received an order confirmation, has my order gone through?

Can I change or cancel my order?

I'm having issues at checkout, can I please get help?

If there is a problem with my order, who do I contact?

Why has my order been cancelled?

Checkout & Confirmation

Ordering

Why was my order returned to sender?

My tracking says my order has been delivered but I haven't received it, what do I do?

What should I do if I received a damaged or incorrect item?

Delivery

Where can you deliver my order to?

What are your delivery options?

Can I change my delivery address?

What is authority to leave?

How long will it take for my order to arrive?

How can I track my order?

Shipping

Shipping and Delivery

When will I receive my refund?

How will I be refunded?

Will I be refunded for shipping charges?

Refunds

What is your return and exchange policy?

Can I exchange my items online?

I received a faulty item, what can I do?

I've lost my proof of purchase, what should I do?

Return Policy

How do I return an online order?

I'm having issues with the return portal, can I please get help?

Have you received my return?

Return Process

Returns and Refunds

What if I lose my gift card?

Can I return an item purchased with a gift card?

Can I use more than one gift card per order?

How do I check my gift card balance?

I didn’t receive my gift card – what should I do?

How can I purchase a gift card?

How do I use my gift card online?

Gift Cards

Can I use more than one payment method?

Why was my payment declined?

What currency will I be charged in?

I think I’ve been charged incorrectly?

Can I get a refund if an item I purchased is now on sale?

What payment methods do you accept?

Payment

Payment and Gift Cards