Available Monday to Friday 9am to 5pm (Australian Eastern Standard Time) excluding public holidays

AXL+CO

At this stage, our online store is unable to process direct exchanges.&#xA0;If you&apos;re looking for an exchange, you will need to:<ul><li style="font-size: 16px;">Return your original item for a refund in line with our <a href="https://www.axlandco.au/returns-policy" target="_blank" rel="noopener noreferrer">returns policy</a>.</li><li style="font-size: 16px;">Place a new order online for the correct size or preferred item.&#xA0;</li></ul>This is the fastest way to receive the item you want, keeping in mind that we offer free shipping on orders over $50 and free returns through our portal <a href="https://www.axlandco.au/create-return" target="_blank" rel="noopener noreferrer">here</a>.If you have any questions about the returns process, please contact us <a href="https://axlandco.gorgias.help/en-GB/contact" target="_blank" rel="noopener noreferrer">here</a>.

At this stage, our online store is unable to process direct exchanges. If you need a different size or would prefer another item, we’ve outlined the best options below. How can I exchange an item? In-store exchanges For the quickest and easiest exchange, we recommend visiting your nearest store. Please bring: your item your invoice, either printed or digital Our in-store team will be happy to help you exchange your purchase for another size or a different item, subject to stock availability. Kindly note a ll items purchased in-store from 27/05/2026 are only eligible for a refund within 30 days for full priced items and 14 days for sale items. What if I’m not near a store? If you’re unable to visit one of our stores, you can still achieve the same outcome in two simple steps: Return your original item for a refund in line with our returns policy. Place a new order online for the correct size or preferred item. This is the fastest way to receive the item you want, without needing to wait for an exchange to be processed. Where can I find the returns policy? For full details on return conditions and eligibility, please view our returns policy here . Need more help? If you have any questions about the returns process, please contact us here and our team will be happy to assist.

Can I exchange my items online?

Returns and Refunds

Return Policy

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How does Click & Collect work?

Click and Collect

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My Account

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Feedback, Stores & Social Responsibility

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Shipping

Shipping and Delivery

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Refunds

What is your return and exchange policy?

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How do I return an online order?

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Return Process

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Gift Cards

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I think I’ve been charged incorrectly?

Can I get a refund if an item I purchased is now on sale?

What payment methods do you accept?

Payment

Payment and Gift Cards

Can I exchange my items online?Updated 2 months ago