Return Policy
What is your return and exchange policy?
We want you to enjoy your purchase and your shopping experience with us. If something isn’t quite right, we offer returns for eligible items in line with the policy below. Please note that return options differ for online and in-store purchases....
Can I exchange my items online?
At this stage, our online store is unable to process direct exchanges. If you need a different size or would prefer another item, we’ve outlined the best options below. How can I exchange an item? In-store exchanges For the quickest and easiest...
I received a faulty item, what can I do?
We take pride in the quality of every AXL+CO product and carefully inspect all items before they leave our warehouse. However, if you believe you’ve received an item with a manufacturing fault, we’re here to help. You can lodge a faulty return...
I've lost my proof of purchase, what should I do?
If you’ve lost your proof of purchase, don’t worry, we may still be able to help. The more information you can provide, the better chance we have of locating your transaction. How do I find proof of purchase for an online order? For online...