What is your return and exchange policy?Updated 2 months ago
We want you to enjoy your purchase and your shopping experience with us. If something isn’t quite right, we offer returns for eligible items in line with the policy below.
Please note that return options differ for online and in-store purchases.
What is the return policy for online orders?
We offer a 365-day return policy for online change-of-mind purchases, including sale items, provided your item meets the return conditions below.
What conditions does my online return need to meet?
To be eligible for a refund, your return must meet all of the following:
- the return is lodged within 365 days of the purchase date
- you have valid proof of purchase
- the item is unworn, unwashed, and in its original condition
- the swing ticket is attached
What is the return policy for in-store purchases?
For items purchased in-store from 27/05/2026:
- full-priced items are eligible for a refund within 30 days
- sale items are eligible for a refund within 14 days
To be eligible, items must be accompanied by valid proof of purchase and meet any applicable return conditions.
Please note that in-store purchases cannot be returned online and must be returned to a store.
How can I return my online order?
You can return your online order in one of two ways:
- return it at any store location
- lodge your return through our returns portal for free
How do I return my order through the returns portal?
- Visit the returns portal
- Enter your order number (starting with AW) and the email address used for the order
- Select the item(s) you’d like to return
- Submit your return to receive a shipping label
- Repack your item(s), attach the label, and lodge your parcel at any Australia Post post box or LPO
Can I exchange an item online?
We’re unable to process exchanges online at this time.
If you need another size or item, we recommend placing a new order for the item you want and returning the original item separately through our returns portal here. This is the quickest way to receive your preferred item.
For in-store purchases, you’re welcome to visit any of our store locations or contact us directly for further assistance here if no store locations are nearby.
What if I don’t have proof of purchase or the tags are missing?
If you no longer have proof of purchase or the swing tags are missing, please contact us here for further assistance to see how we can assist.
How long does it take to process a return?
Returns are usually processed within 1–2 business days of arriving at our warehouse. During busy periods, processing times may be a little longer.
If you have not received confirmation that your refund has been processed within 2 business days of your return being delivered, please contact us here.
How do New Zealand and international returns work?
If you’re returning an item outside Australia, you’ll need to arrange and cover the cost of returning it to us.
Please note that AXL & CO is unable to reimburse return shipping costs for New Zealand and international returns.
Where do I send my international return?
Please send your return to the below address and ensure you include your name and order number (starting with AW).
Toll Global Logistics RFC
Entrance 2, via Innovation Way
Warehouse 5/35 Yarrunga Street
Prestons NSW 2170
Australia
What if my item is faulty?
All items are inspected before shipping, but if you receive an item with a manufacturing fault, we’re here to help.
You can lodge a faulty return through our returns portal and provide clear photos of the fault.
A faulty item is one that:
- is not safe, durable, or free from defects, within reasonable expectations for its type and price
- does not perform as described or expected
- does not match its description or advertising
What if my item was purchased in-store and is faulty?
Any faulty item accompanied by valid proof of purchase will be eligible for:
- a refund
- an exchange, or
- store credit
You can either visit your closest store location for assessment or contact our team here for further assistance.
To see our full returns policy, please visit our website here.