Available Monday to Friday 9am to 5pm (Australian Eastern Standard Time) excluding public holidays

AXL+CO

We want you to love your purchase. If something isn&#x2019;t quite right, we offer flexible return options for eligible items.For online orders, eligible items can be returned within 365 days of purchase.<h3 id="isPasted">Australian customers</h3>Australian customers can submit a return through our <a href="https://www.axlandco.au/create-return" style=" text-decoration: none;" target="_blank" rel="noopener noreferrer">returns portal</a> on the Australian website.<h3 id="new-zealand-and-international-customers">New Zealand and international customers</h3>If you&#x2019;re returning your order from New Zealand or another international location, please send your parcel to the below address and include your name and order number (starting with AW) in the parcel.Toll Global Logistics RFC Entrance 2, via Innovation Way Warehouse 5/35 Yarrunga Street Prestons NSW 2170 AustraliaPlease note, that New Zealand and international customers are responsible for return shipping costs, and these costs are not reimbursed.If you need any assistance, you can contact us <a href="https://axlandco.gorgias.help/en-GB/contact" target="_blank" rel="noopener noreferrer">here</a>.

We want you to love your purchase. If something isn’t quite right, we offer flexible return options for eligible items. For online orders , eligible items can be returned within 365 days of purchase . Can I return or exchange my order in-store? Yes, you can return or exchange your item at any AXL+CO store , provided that: the item is in its original condition the swing tags are still attached you present a copy of your invoice or receipt You can find your nearest store here . Please note that purchases made in-store cannot be returned or exchanged through our online store . How do I return my order online? If you’re unable to visit a store, you can return your item to our online warehouse. Australian customers Australian customers can submit a return through our returns portal on the Australian website. New Zealand and international customers If you’re returning your order from New Zealand or another international location, please send your parcel to: Toll Global Logistics RFC Entrance 2, via Innovation Way Warehouse 5/35 Yarrunga Street Prestons NSW 2170 Australia Please note that New Zealand and international customers are responsible for return shipping costs , and these costs are not reimbursed . Can I exchange an item online? At this stage, we’re unable to offer online exchanges. If you would like a different size, colour, or item, please place a new online order for the item you want and return the original item for a refund This is the quickest way to receive your preferred item. Where can I find the full returns policy? For more information, please view our full returns policy . Need more help? If you have any questions about returning your order, please contact us here and our team will be happy to assist.

How do I return an online order?

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How do I return an online order?Updated 2 months ago

Australian customers

New Zealand and international customers