We want you to love your purchase. If something isn’t quite right, we offer flexible return options for eligible items. For online orders , eligible items can be returned within 365 days of purchase . Can I return or exchange my order in-store?...

We want you to love your purchase. If something isn&#x2019;t quite right, we offer flexible return options for eligible items.For online orders, eligible items can be returned within 365 days of purchase.<h3 id="isPasted">Australian customers</h3>Australian customers can submit a return through our <a href="https://www.axlandco.au/create-return" style=" text-decoration: none;" target="_blank" rel="noopener noreferrer">returns portal</a> on the Australian website.<h3 id="new-zealand-and-international-customers">New Zealand and international customers</h3>If you&#x2019;re returning your order from New Zealand or another international location, please send your parcel to the below address and include your name and order number (starting with AW) in the parcel.Toll Global Logistics RFC Entrance 2, via Innovation Way Warehouse 5/35 Yarrunga Street Prestons NSW 2170 AustraliaPlease note, that New Zealand and international customers are responsible for return shipping costs, and these costs are not reimbursed.If you need any assistance, you can contact us <a href="https://axlandco.gorgias.help/en-GB/contact" target="_blank" rel="noopener noreferrer">here</a>.

How do I return an online order?

Trouble Using the Returns Portal? If you’re having issues lodging your return online, we’re here to help. To get started in the Returns Portal , you’ll need your: Order number (starts with AW) Email address used at checkout Common Troubleshooting...

If you&#x2019;re having issues lodging your return online, we&#x2019;re here to help.To get started in the <a href="https://www.axlandco.au/create-return" style=" text-decoration: none;" target="_blank" rel="noopener noreferrer">Returns Portal</a>, you&#x2019;ll need your:<ul><li style="font-size: 16px;">Order number (starts with AW)</li><li style="font-size: 16px;">Email address used at checkout</li></ul>Make sure your order number is entered without any special characters (e.g. no &#x201C;#&#x201D;) and has no extra spaces.If an item can&#x2019;t be selected, it&#x2019;s likely because it&#x2019;s already been refunded or a return label has been previously created for that item.Contact us <a href="https://axlandco.gorgias.help/en-GB/contact" target="_blank" rel="noopener noreferrer">here</a> if you need further assistance with this.

I'm having issues with the return portal, can I please get help?

We’ll keep you informed throughout the entire return process to ensure a smooth experience. Tracking Your Return To help us process your return as quickly as possible, we highly recommend submitting it through our returns portal . This allows for...

As soon as you submit your return through our portal we&#x2019;ll keep you informed throughout the entire return process to ensure a smooth experience. Once your return arrives at our warehouse:<ul><li data-list-item-id="e718ee4a90e0d799c87a777c37f55ae6f" style="font-size: 16px;">A refund will be processed within 1-2 business days</li><li data-list-item-id="e2ca8b752301ced333901a5a2dcc37185" style="font-size: 16px;">You&#x2019;ll receive a confirmation email once the refund is issued</li></ul>Kindly note, we are unable to process your return until we have physically received the item.If you&#x2019;re not using our returns portal, we strongly suggest keeping a record of your tracking incase any issues arise. This helps us assist you in the event your parcel is delayed or lost in transit.If you need assistance with this process, please contact us <a href="https://axlandco.gorgias.help/en-GB/contact" target="_blank" rel="noopener noreferrer">here</a>.&#xA0;

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Available Monday to Friday 9am to 5pm (Australian Eastern Standard Time) excluding public holidays

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