I think I’ve been charged incorrectly?Updated 2 months ago

If you believe you’ve been charged incorrectly, we’re here to help!

Before contacting us, we recommend checking whether the payment may have failed or is still pending. In some cases - particularly with PayPal payments - funds may be temporarily held and then automatically released.

If a PayPal transaction has failed, the charge will usually appear as pending in your account. These pending authorisations are typically released within 1–2 business days, depending on your financial institution.

If the transaction settles and no longer shows as pending, and you still believe the charge is incorrect, please reach out to us so we can investigate further.

Please contact us here with the following details so we can review the matter as quickly as possible:

• Your order number
• A brief summary of the charge you believe is incorrect

Once we receive your message, our team will investigate and get back to you as soon as possible.