Available Monday to Friday 9am to 5pm (Australian Eastern Standard Time) excluding public holidays

AXL+CO

We&apos;re sorry to hear! If your parcel hasn&#x2019;t arrived or appears to be missing, please contact us <a href="https://axlandco.gorgias.help/en-GB/contact" target="_blank" rel="noopener noreferrer">here&#xA0;</a>and we will lodge an investigation with the courier on your behalf.&#xA0;Investigation Timeframe&#xA0; Once we contact Australia Post, initial responses may take up to 2 business days. A full investigation can take longer, depending on the age of the delivery and the information available.&#xA0;For international deliveries, including New Zealand, investigations may require additional time due to cross-border processes.&#xA0;We understand there may be urgency to receive your items while we investigate, so we&apos;ll endeavour to resolve delivery cases raised as soon as possible.

We're sorry to hear! If your parcel hasn’t arrived or appears to be missing, please contact us here and we will lodge an investigation with the courier on your behalf. Investigation Timeframe Once we contact Australia Post, initial responses may take up to 2 business days . A full investigation can take longer, depending on the age of the delivery and the information available. For international deliveries, including New Zealand , investigations may require additional time due to cross-border processes. Need Your Items Urgently? We understand there may be urgency to receive your items while we investigate, so we'll endeavour to resolve delivery cases raised as soon as possible.

My tracking says my order has been delivered but I haven't received it, what do I do?

Shipping and Delivery

Delivery

Why isn’t my item available for Click & Collect?

Can I cancel my Click & Collect order?

How can I return a Click & Collect order?

How does Click & Collect work?

Click and Collect

How do I unsubscribe from marketing emails?

How do I add items to my wishlist?

Where can I see my order history?

Why can’t I sign into my account?

How do I update my account details or reset my password?

How do I get access to your emails and promotions?

My Account

Can I leave feedback about my experience in-store?

Can I leave feedback on a product?

What is your policy on responsible sourcing?

Do you work with any charitable organisations?

Feedback, Stores & Social Responsibility

Can you tell me more about the fit of your products?

Can you help me find my size?

When will you be releasing new products?

How can I get updates on new releases and upcoming sales?

The item I want is sold out, will there be a restock?

Product & Sizing

How can I get 20% off my first order?

Why haven't I received my welcome code?

How do I apply a discount code?

Why isn't my discount code working?

I forgot to apply my discount code to my order, what can I do?

Discounts Codes & Promotions

I haven't received an order confirmation, has my order gone through?

Can I change or cancel my order?

I'm having issues at checkout, can I please get help?

If there is a problem with my order, who do I contact?

Why has my order been cancelled?

Checkout & Confirmation

Ordering

Why was my order returned to sender?

What should I do if I received a damaged or incorrect item?

Where can you deliver my order to?

What are your delivery options?

Can I change my delivery address?

What is authority to leave?

How long will it take for my order to arrive?

How can I track my order?

Shipping

When will I receive my refund?

How will I be refunded?

Will I be refunded for shipping charges?

Refunds

What is your return and exchange policy?

Can I exchange my items online?

I received a faulty item, what can I do?

I've lost my proof of purchase, what should I do?

Return Policy

How do I return an online order?

I'm having issues with the return portal, can I please get help?

Have you received my return?

Return Process

Returns and Refunds

What if I lose my gift card?

Can I return an item purchased with a gift card?

Can I use more than one gift card per order?

How do I check my gift card balance?

I didn’t receive my gift card – what should I do?

How can I purchase a gift card?

How do I use my gift card online?

Gift Cards

Can I use more than one payment method?

Why was my payment declined?

What currency will I be charged in?

I think I’ve been charged incorrectly?

Can I get a refund if an item I purchased is now on sale?

What payment methods do you accept?

Payment

Payment and Gift Cards

My tracking says my order has been delivered but I haven't received it, what do I do?Updated 2 months ago