There are a few common reasons why a parcel might not be successfully delivered: The shipping address provided was incorrect or incomplete The parcel was not collected from the Post Office within 10 business days It was delivered to the wrong...

There are a few common reasons why a parcel might not be successfully delivered:&#xA0;<ul><li style="font-size: 16px;">The shipping address provided was incorrect or incomplete&#xA0;</li><li style="font-size: 16px;">The parcel was not collected from the post office within 10 business days&#xA0;</li><li style="font-size: 16px;">It was delivered to the wrong address due to address errors or courier misrouting&#xA0;</li></ul>What happens if my parcel can&#x2019;t be delivered? If a delivery attempt fails for any of the reasons above, the parcel is typically marked as &#x201C;Return to Sender&#x201D; and sent back to our warehouse. Once received we normally reach out to confirm delivery details so we can reship this to you.&#xA0;What should I do next?&#xA0; If your parcel is being returned to us or you believe there was an issue with delivery, please reach out <a href="https://axlandco.gorgias.help/en-GB/contact" target="_blank" rel="noopener noreferrer">here</a> with your order number and any relevant details. We&#x2019;ll investigate the issue and work with you to arrange a resolution as quickly as possible.

Why was my order returned to sender?

We're sorry to hear! If your parcel hasn’t arrived or appears to be missing, please contact us here and we will lodge an investigation with the courier on your behalf. Investigation Timeframe Once we contact Australia Post, initial responses may...

We&apos;re sorry to hear! If your parcel hasn&#x2019;t arrived or appears to be missing, please contact us <a href="https://axlandco.gorgias.help/en-GB/contact" target="_blank" rel="noopener noreferrer">here&#xA0;</a>and we will lodge an investigation with the courier on your behalf.&#xA0;Investigation Timeframe&#xA0; Once we contact Australia Post, initial responses may take up to 2 business days. A full investigation can take longer, depending on the age of the delivery and the information available.&#xA0;For international deliveries, including New Zealand, investigations may require additional time due to cross-border processes.&#xA0;We understand there may be urgency to receive your items while we investigate, so we&apos;ll endeavour to resolve delivery cases raised as soon as possible.

My tracking says my order has been delivered but I haven't received it, what do I do?

While our warehouse team takes great care in packing and dispatching orders accurately, occasional human errors can occur. If you’ve received an item that is damaged, incorrect, or not what you ordered, please get in touch with us as soon as...

While our warehouse team takes great care in packing and dispatching orders accurately, occasional human errors can occur.&#xA0;If you&#x2019;ve received an item that is damaged, incorrect, or not what you ordered, please get in touch with us as soon as possible <a href="https://axlandco.gorgias.help/en-GB/contact" target="_blank" rel="noopener noreferrer">here</a> and include the following details:<ul><li style="font-size: 16px;">Your order number&#xA0;</li><li style="font-size: 16px;">A brief description of the issue&#xA0;</li><li style="font-size: 16px;">Photos of the item (if damaged or incorrect) </li></ul>Our team will investigate the matter promptly and work to fast-track a resolution for you!

What should I do if I received a damaged or incorrect item?

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AXL+CO

Delivery

Shipping and Delivery

Why isn’t my item available for Click & Collect?

Can I cancel my Click & Collect order?

How can I return a Click & Collect order?

How does Click & Collect work?

Click and Collect

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My Account

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Ordering

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Can I change my delivery address?

What is authority to leave?

How long will it take for my order to arrive?

How can I track my order?

Shipping

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Refunds

What is your return and exchange policy?

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I received a faulty item, what can I do?

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Return Policy

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Return Process

Returns and Refunds

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Gift Cards

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I think I’ve been charged incorrectly?

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Payment

Payment and Gift Cards