Why was my order returned to sender?Updated 2 months ago

There are a few common reasons why a parcel might not be successfully delivered: 

• The shipping address provided was incorrect or incomplete 
• The parcel was not collected from the post office within 10 business days 
• It was delivered to the wrong address due to address errors or courier misrouting 

What happens if my parcel can’t be delivered?
If a delivery attempt fails for any of the reasons above, the parcel is typically marked as “Return to Sender” and sent back to our warehouse. Once received we normally reach out to confirm delivery details so we can reship this to you. 

What should I do next? 
If your parcel is being returned to us or you believe there was an issue with delivery, please reach out here with your order number and any relevant details. We’ll investigate the issue and work with you to arrange a resolution as quickly as possible.